Plymouth Rock Group's Mobile Web Technology Wins 2010 Insurance Networking News INNovators Award for Customer Experience Excellence
BOSTON – Nov. 15, 2010 – Plymouth Rock Assurance Corporation, a leading New England auto insurance company, announced that The Plymouth Rock Group of Companies have been awarded a 2010 Insurance Networking News INNovators Award in the Customer Experience category for an enterprise mobile offering that enables their customers to manage their insurance policies via any Web-enabled mobile device. The Plymouth Rock Group was recognized for its innovation in developing front-office technologies and initiatives that successfully attract, retain and drive customer loyalty, satisfaction and retention. Companies in The Plymouth Rock Group, whose mobile web initiatives were part of the submission, include Plymouth Rock Assurance Corporation, operating in Massachusetts and Connecticut, and Palisades Safety and Insurance Management Company and High Point Insurance Company, both operating in New Jersey.
"Our INNovators are a testament to the industry's ability to successfully develop and promote technology and business innovations across functional lines to create a win-win," said Pat Speer, Editor in Chief of Insurance Networking News. "This year's entries make it clear that insurers understand the importance of innovation as a key to competitive advantage."
The Plymouth Rock Group's mobile websites were launched in May 2010, following seven months of development and testing. They are currently available to all Massachusetts, New Jersey and Connecticut auto insurance customers, and are expected to be introduced to additional markets in the near future. Users can find and map an agency location, view bills, make payments, report a claim or email damage photos, all from their mobile devices. As an added convenience, mobile device users can take advantage of emerging QR code technology that has been built into the offering. They can scan the special bar code image on posters at more than 6,400 locations around New England and New Jersey, on Facebook, or on the companies' websites to quickly and easily bring them to each company's mobile website.
"We are honored to be one of the Plymouth Rock Group of Companies, which has received this award from Insurance Networking News. This award further validates our strategy for providing our agents and customers with the innovative technology that will make doing business with us easier than ever," said Chris Olie, President, Plymouth Rock Assurance. "We have received excellent feedback from our customers who feel more empowered than ever to manage their insurance policies, from reporting a claim, finding a top agent or viewing and paying their bills. We will continue to push the innovation envelope to ensure we play the leading role in driving customer satisfaction to all new levels in our industry."
This year's winners were determined by an expanded panel of top industry experts, including Matthew Josefowicz, director and insurance practice lead at Novarica, Mark Gorman, principal with Mark B Gorman & Associates, Karen Pauli-Bradshaw, research director, TowerGroup, Ellen Carney, senior analyst at Forrester Research, and Lloyd Chumbley, VP, Standards, ACORD. Judges also included Insurance Networking News staff editors, and its prestigious editorial advisory board members.
About Plymouth Rock Assurance
Headquartered in Boston, Massachusetts, Plymouth Rock Assurance Corporation (www.plymouthrock.com) is the flagship carrier of The Plymouth Rock Group of Companies, which together write and manage over $1 billion in auto and home insurance throughout the Northeast. The Plymouth Rock Companies' industry-leading service innovations include the Savings Pass*, an exclusive, first-of-its-kind program of hundreds of dollars in retail discounts; Crashbusters© vans, the nation's first complete mobile automobile claim service; Door to Door Valet Claim ServiceSM that offers vehicle pick-up, delivery and guaranteed auto repairs; and the True Service® Pledge, an industry-leading written commitment to service excellence. Plymouth Rock Assurance has received a rating of "A-/Excellent" from A.M. Best, the insurance industry's premier independent rating service.
*Available to Massachusetts customers of Plymouth Rock Assurance and New Jersey customers of Palisades Safety and Insurance Management Company.