Claim Satisfaction
#1 in Repair Shop Satisfaction
Plymouth Rock is #1 in repair shop satisfaction and proud of it. Repair shop owners in Massachusetts know exceptional service when they see it. That's why a survey of Massachusetts auto repair shops ranking Plymouth Rock # 1 in repair quality, speed, and service makes us so happy.
So how good are we? Let's look at the facts.
- For the quality of repairs, Plymouth Rock ranked 2 times higher than Amica and Commerce Insurance, and more than 5 times higher than Progressive Insurance.
- For speed of repairs, Plymouth Rock ranked more than twice as high as Commerce and Arbella Insurance and 3 times higher than Safety and Progressive Insurance.
- For providing high quality customer service throughout the repair process, Plymouth Rock again outpaced the field, ranking 2 times higher than Travelers and Amica Insurance and 4 times higher than Progressive Insurance.
- When asked to combine all three criteria (speed, quality and service) Plymouth Rock scored again - more than 2 times higher than Arbella and Amica Insurance, 5 times higher than Liberty Mutual Insurance, and 4 times higher than Progressive Insurance.
Fast, easy, high quality repairs are just one of the ways Plymouth Rock makes your life a little easier. Learn more about our products and services or find a Plymouth Rock agent near you today.
The survey was conducted on Plymouth Rock's behalf by USA/Direct via phone between March 1, 2009 and March 16, 2009. 150 body shops in Massachusetts were selected for this survey based on having sufficient experience with Plymouth Rock to render an evaluation. Of the 150, 57 completed the surveys. Companies were evaluated on each criterion on a 10 point scale with 10 being excellent and 1 being poor; survey results shown above represent the percentage of surveyed body shops that gave Plymouth Rock or other companies a score of 9 or 10 based on this scale.
