#1 in Repair Shop Satisfaction
Plymouth Rock is #1 in Massachusetts in repair shop satisfaction and proud of it. Repair shop owners in Massachusetts know exceptional service when they see it. That's why a survey of Massachusetts auto repair shops ranking Plymouth Rock #1 in repair quality, speed, and service confirms that you'll save time and have fewer hassles when you need repairs.
So how good are we? Look at the facts.
Plymouth Rock was rated #1 by repair shop owners on how we effectively:
- Help achieve high quality repairs
- Facilitate speedy, timely repairs
- Maximize customer service throughout the entire repair process
The survey was conducted on Plymouth Rock's behalf by USA/Direct via phone between April 9, 2012 and April 22, 2012. 160 body shops in Massachusetts were selected for this survey based on having sufficient experience with Plymouth Rock to render an evaluation. Of the 160, 58 completed the surveys. Companies were evaluated on each criterion on a 10 point scale with 10 being excellent and 1 being poor; survey results shown above represent the percentage of surveyed body shops that gave Plymouth Rock or other companies a score of 9 or 10 based on this scale.