Insurance Claim Services

When you have an auto accident, you may be eligible to receive one of two value-added services

Your Plymouth Rock Assurance claim representative will be happy to provide you further details.

Crashbusters - We bring appraisers to you! And, usually issue a check on the spot!

Our Crashbusters vans bring our appraisers directly to your vehicle to assess the damage. In most cases, they issue a check on the spot. You can then take your car to your choice of repair shops, including our referral shops. A great option to meet your busy lifestyle — especially if you'd prefer a fast claims settlement.

Door to Door Valet Claim Service - We do all the work for you!

With our Door to Door Valet Claim Service, you don't have to leave your home or office to get your car fixed. We do all the work for you. Here's how it works:

  • We pick up your damaged vehicle and have it towed to the Door-to-Door® auto repair shop of your choice.
  • If you have substitute transportation coverage, we provide you with a rental vehicle at a location convenient to you.
  • When your vehicle is repaired, we deliver it to your home or office and arrange for return of the rental.

We do it all for you, from start to finish. In addition, the repair work is guaranteed for as long as you own or lease your car.

Find A Registered Repair Shop

As a Plymouth Rock Assurance customer, you can select any registered repair shop you like to fix your vehicle. If you have any questions about repairing your vehicle, or about any other part of your Plymouth Rock Assurance claim services experience, please call your claims representative at 617-951-1000 (NH customers: 800-932-6288).

Please note: Some accidents cause damage that an appraiser cannot see during initial inspection. If you learn your repair costs will exceed the amount shown on your appraisal, ask your repair technician or service manager to contact us at 617-951-1000 if you are a Massachusetts or Connecticut customer or 800-932-6288 if you are a New Hampshire customer.

The Plymouth Rock Repair Guarantee

If you choose to have covered repairs made at a Plymouth Rock referral repair shop, Plymouth Rock will guarantee the quality and workmanship of the repairs for as long as your own or lease the vehicle.

Under this Guarantee, Plymouth Rock will arrange for the correction of any covered repair that fails to meet generally accepted industry standards for form, fit, finish, durability and functionality.

The Guarantee does not cover normal wear and tear or damage caused by improper maintenance, neglect, abuse or subsequent accident. It also does not apply to any work on the covered repair performed by anyone other than a referral repair shop.

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Customer Service

Available Mon-Fri 8am- 5pm

MA - 866-353-6292
CT - 866-591-5545
NH - 800-979-6288

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