Claim FAQs - MA and CT

How to Repair or Replace a Damaged Windshield or Window

If you purchased comprehensive coverage, Plymouth Rock's GLASSCARE® program will repair or replace any glass damage to your car. Just call 888-324-1620. We'll help you schedule an appointment at a high-quality glass shop or arrange to have a mobile repair van come to you.

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How do I arrange for a substitute vehicle?

If you purchased substitute transportation coverage and elect not to take advantage of our Door to Door Valet Claim Service® after an accident, we'll help you arrange for a rental car while your vehicle is being repaired. Please call 617-428-1488 during regular business hours.

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How do I apply for benefits if someone is injured?

If you have an accident, we're only a phone call away. Just call 888-324-1620. Representatives are there to serve you 24 hours a day, seven days a week.

If you are insured with us and you or any of your passengers were injured in the accident, it is very important that you contact us immediately

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How do I obtain payment for towing of a disabled vehicle?

If you purchased towing and labor coverage, and your vehicle is disabled due to a mechanical problem, you can have it towed to a repair shop. Just call us at 888-324-1620 to file a claim for reimbursement.

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How can I find answers to other insurance questions?

If you have questions about your insurance coverage, contact your Plymouth Rock insurance agent. He or she will be happy to help you select the coverage you need.

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If you would like more information about the auto insurance industry, insurance regulations in Massachusetts or Connecticut, or automobile safety, we encourage you to visit the following websites:

To report suspected insurance fraud in Massachusetts, call 800-32-FRAUD (800-323-7283).

Still have questions that you don’t see on Plymouth Rock insurance claim FAQs? Call your agent or claims rep today.

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Customer Service

Available Mon-Fri 8am- 5pm

MA - 866-353-6292
CT - 866-591-5545
NH - 800-979-6288

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