How to Report a Claim

Following an auto accident, please call Plymouth Rock Assurance right away at 888-324-1620.

Representatives are available to take your call 24 hours a day, seven days a week.

In most cases, we'll set up an appointment during your call to assess the covered damage to your auto. With our Crashbusters® vans and Door-to-Door Valet Claim Service®, we'll be there when you need us.

We can also help you with comprehensive coverage in the event of fire or theft. (If you purchased comprehensive coverage for your auto.)

  • If your auto is damaged in a fire, first notify the local fire department.
  • If your auto has been stolen, first notify the police department in the city or town where the auto was located at the time of the theft.

Whatever the nature of your claim, as our Pledge of Assurance® says, we handle all claims professionally and with care to make things as easy for you as possible.

Glass Claims Only

Plymouth Rock Assurance is a proud supporter of JN Phillips GreenShieldSM Windshield recycling program under which JN Phillips has committed to recycling 100% of the glass windshields it replaces. To schedule a GreenShield glass repair or replacement click here or call 877-AUTOGLASS.

GreenShield Logo

As a Plymouth Rock customer you are under no obligation to use JN Phillips Auto Glass. If you have already selected an installer to repair or replace your damaged windshield, please call us at 888-324-1620.

GreenShield and the GreenShield logo are service marks of JN Phillips Company, Inc. a separate company.

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Auto Claim (24/7)


Customer Service

Available Mon-Fri 8am- 5pm

MA - 866-353-6292
CT - 866-591-5545

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