Contact Us

You can contact us in many ways. We're always here to provide the service you expect.

Customer Service:

Call us weekdays from 8 a.m. to 5 p.m. with questions about your policy or bill.

  • 866-353-6292: Massachusetts
  • 866-591-5545: Connecticut
  • 800-979-6288: New Hampshire Auto and Home
  • 866-788-8627: New Hampshire Umbrella

Claims Service:

For Massachusetts and Connecticut customers

  • 888-324-1620: To report a claim toll free 24/7
  • 617-951-1000: For information about an existing claim
  • 617-951-1624: Fax

For New Hampshire customers

  • 800-932-6288: To report a claim toll free 24/7
  • 603-224-6288: Local
  • 603-224-4610: Fax

Roadside Assistance:

  • 855-513-5174
  • Roadside Assistance is only available to customers who have purchased the Assurance Premier Package

WBUR Member's Discount:

  • Call us toll-free at 1-855-909-7722 for more information about the WBUR discount program. Be sure to have your WBUR member card and current auto insurance policy handy.

Email Us:

Send A Payment:

For Massachusetts and Connecitcut customers:

Plymouth Rock Assurance
Payment Processing Center
PO Box 55933
Boston, MA 02205-5933

For New Hampshire customers:

Mt. Washington Assurance Corporation
PO Box 55937-5937
Boston, MA 02205

Corporate Offices:

Plymouth Rock Assurance
695 Atlantic Ave.
Boston, MA 02111

General Inquiries: 617-720-1620

Public Transportation:

Take the MBTA Red line stop to South Station. Our offices are across the street.


  • 745 Atlantic Avenue Garage (2 blocks south, entrance on South St.)
  • South Station Parking Lot (3 blocks south, entrance on Kneeland St.)
  • 125 Lincoln St. Garage (3 blocks southwest, entrance on Beach St.)

Parking rates may vary. Contact the garage to learn more.



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Customer Service

Available Mon-Fri 8am- 5pm

MA - 866-353-6292
CT - 866-591-5545
NH - 800-979-6288

Email Plymouth Rock >>

New Jersey Contact Info >>



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